**These are high quality 15 ounce glossy mugs with long lasting graphics that are heat pressed (sublimated) onto our mugs.
**The design will not peel, fade, or scratch off as the ink is absorbed into the surface of the mug. These are not cheap vinyl decals, baked on marker drawings, or waterslides.
**Design is featured on both sides of mug. Colors on the actual item may vary slightly due to monitor differences.
**Ceramic mugs are both dishwasher and microwave safe. It is recommended to wash mugs on top rack of dishwasher.
**Mugs are designed, sublimated, and shipped by our family business from Las Vegas, Nevada. Please allow up to 1 week of processing time BEFORE shipping or pickup.
I'd agree but....
There are no returns or refunds for customized items. But if there is an issue please contact us and we will diligently work to resolve the issue.